Refund policy
Returns
We accept returns for eligible items within 14 days of delivery.
To qualify for a return:
- The item must be unused and in original condition
- The item must be returned in original packaging
- Proof of purchase is required
Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Digital products
- Customized or made-to-order items
- Items damaged through misuse
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using tracked shipping for all returns.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
We will review the issue and provide a replacement, store credit, or refund when appropriate.
Refund Processing
Approved refunds are processed back to the original payment method.
Please allow several business days for the refund to appear depending on your payment provider.
Exchanges
Exchanges may be available depending on product availability.
Please contact us before sending any item back.
Contact
For return or refund requests: